Privacy Policy

Privacy Policy

Effective Date: September 27, 2025

Axis Integrated Mental Health (“Axis,” “we,” “our,” or “us”) is committed to protecting your privacy, both online and in your care. This Privacy Policy explains how we collect, use, and protect your personal information, including your Protected Health Information (PHI). By using our website, services, or communicating with us, you consent to the practices described in this policy.

1. Collection of Your Personal Information
We collect personal and non-personal information in several ways, including:

• Personal Identifiers: Name, email address, home/work address, phone number.
• Demographic Information: Age, gender, ZIP code, interests, preferences.
• Technical Data: IP address, browser type, domain names, access times, referring websites.
• Health Information (PHI): Medical records, diagnosis, treatment plans, medications, and insurance details when you become a patient.

We may also collect information you voluntarily provide through forms, surveys, online scheduling, or communications with our team.

2. Use of Your Personal Information
Your information is used to:

• Deliver and coordinate the care and services you request.
• Communicate with you about appointments, treatment, or clinic updates.
• Process billing and insurance claims.
• Improve our website and services.
• Conduct quality assurance, training, and compliance activities.
• Share educational resources and mental health information.

We do not sell, rent, or lease your personal information to third parties. Limited sharing may occur with trusted partners (e.g., IT support, billing vendors) who are contractually bound to maintain confidentiality.

3. Use of Cookies
Our website uses cookies to personalize your online experience and analyze site performance. Cookies cannot run programs or deliver viruses. You may disable cookies in your browser settings, but some website functions may be limited.

4. Security of Your Information
We use industry-standard safeguards—including encryption, secure servers, and access controls—to protect your information against unauthorized access, use, or disclosure. All PHI is stored in HIPAA-compliant systems.

5. Privacy Policy for SMS
When you opt into receiving SMS messages from Axis:

• Data Collected: Name, email, and phone number.
• Use: Appointment reminders, service updates, and patient care communication.
• Protection: Data is secured using standard protocols.
• Rights: You may access, correct, or delete your personal data at any time.
• Opt-In/Opt-Out: You can opt out of SMS communications at any time.
• No Sale of Data: Your phone number or SMS consent will never be shared for marketing purposes.

6. How We Treat Your Protected Health Information (PHI)
When you receive care at Axis, we create and maintain medical records that may include your diagnosis, treatment, medications, and insurance details. We use and share PHI only as permitted by law to:

• Provide and coordinate your care.
• Bill you or your insurer.
• Manage clinic operations (quality improvement, staff training, audits).
• Contact you regarding treatment or appointments.
• Comply with legal and regulatory obligations.

We never sell your PHI or use it for marketing without your written authorization.

7. Your Rights Regarding PHI
You have important rights under HIPAA and Colorado law, including the right to:

• Access & Copies: Request a copy of your records.
• Corrections: Ask us to fix inaccuracies.
• Restrictions: Request limits on certain uses or disclosures (when legally possible).
• Confidential Communications: Ask us to contact you in a certain way or at a specific location.
• Accounting of Disclosures: Request a list of certain disclosures of your PHI.
• File a Complaint: File a complaint without fear of retaliation if you believe your rights have been violated.

8. Record Retention
We keep PHI for at least seven (7) years after your last visit (longer for minors or as required by law). After that, records are securely destroyed.

9. Changes to This Policy
We may update this Privacy Policy as laws or practices evolve. Updates will be posted on our website with a new Effective Date.

10. Contact Information
If you have questions, want to exercise your rights, or need more information, contact our Privacy Official:

Victoria Kause
Axis Integrated Mental Health
1444 South Potomac St, Suite 220
Aurora, CO 80012
Phone: 720-400-7025
Email: info@axismh.com

You may also file a complaint directly with the U.S. Department of Health & Human Services, Office for Civil Rights:
https://www.hhs.gov/ocr/privacy/hipaa/complaints/